Covid-19 Update

Troubleshooting Tips for iPad VPN Issue

If you find that your iPad cannot connect to Zoom or the internet, your iPad might be experiencing an uncommon bug where it fails to connect to the VPN (Virtual Private Network). If this happens, it’ll usually happen first thing in the morning when waking the iPad up.

In the Settings app, on the left side of the screen, you will see an entry labelled VPN.

If it displays the word “Connecting” then you’re probably experiencing this bug.

Fortunately, there is a quick and easy fix.


  • Restart the iPad and check this setting again, or
  • Turn off Wi-Fi, leave it off for 30 seconds, then turn it on again.

How to restart an iPad

  • Hold the physical lock button located on the top edge of the iPad for a few seconds until an on-screen prompt to restart the iPad appears.
  • Follow the prompt (swipe the virtual switch across) to turn off the iPad.
  • Wait 10 seconds.
  • Hold the physical lock button again for a few seconds to turn the iPad back on.

How to turn the Wi-Fi off and on

  • Open the “Settings” app.
  • On the left of the screen, you’ll see a list of options.
  • Find and select the option labelled “Wi-Fi” (located towards the top of the list).
  • At the top of the page on the right, you’ll see an entry called “Wi-Fi” along with a virtual switch on the far right.
  • Tap the switch to toggle it off (it’s grey when turned off).
  • Wait 10 seconds.
  • Tap the switch again to toggle in on (it’s green when turned on).
  • After a few seconds, it should automatically connect back to whatever network you originally connected it to (Unless you have disabled “Auto-Join” in the network’s settings.

Once you’ve done either of these things, within the first 10 seconds of connecting to your Wi-Fi, the entry labelled “VPN” should display the word “Connected”.